Question 1

How Long Can I Stay?

Accepted Answer

The duration of your stay is determined by the specific accommodation you wish to rent. Each accommodation listing provides information on the allowed length of stay. While some accommodations allow for a stay of 5 months, others require a commitment of 12 months. Please note that all stays are fixed and cannot be extended. This policy is in place to encourage housing market turnover. For further details on contract terms and termination possibilities, please refer to the relevant information provided by the management party.

Question 2

Can I Contact IITN If I Have Questions After I’ve Checked In?

Accepted Answer

Unfortunately, we cannot assist with any issues after check-in. As a platform, we only facilitate the booking process and our work is completed once the check-in is done. For any questions or problems that arise after check-in, please reach out directly to your landlord or the management company. They will be responsible for handling any issues related to the accommodation during your stay.

If you need any assistance with your booking or have general inquiries, feel free to contact us before your check-in.

Question 3

I Would Like To Book A 'Student Housing Consult'.

Accepted Answer

The housing market is overwhelmed at this moment. The accommodations are booked before you know it, and before you know it, the new schoolyear is already starting.

If you need any help with housing or understanding your rights as a tenant, you can book a 'Student Housing Consult'. The hourly rate for this consult is 150 EUR., and it is possible to bring along up to 3 other people. The starting rate is one hour, even if you stay less than one hour. After this hour, you will be charged per 15 minutes (e.g. 22 min will be charged as 30 min).

Anything regarding finding housing and rental law can be discussed during this 'Student Housing Consult'. Depending on your topics, you will be having your consult with our lawyer, specialised in rental law or with our 'student housing specialist & educator avoiding scams on the rental market and tenancy law'.

Find some examples of the discussable topics here: 'How To Find Student Housing On A Budget' or 'Student Housing Laws And Regulations'. You can choose and mix the topics for the 'Student Housing Consult'.

E-mail to help@shth.nl to book your 'Student Housing Consult'.

Question 4

What Kind Of Mattresses Are You Using?

Accepted Answer

The mattresses we provide have the following features:

A minimum of 7 comfort zones
Are at least 18 cm high
Have at least 500 pocket springs per m2 (if it is a pocket spring mattress)
The size of the mattress is at least 90 cm x 200 cm
Can hold a weight up to 120 kilos
Some accommodations have better and bigger mattresses

All of the mattresses we provide are cleaned by a professional & certified cleaning service after every stay

Question 5

Can I Bring My Own Furniture Into  The Accommodation?

Accepted Answer

It is negotiable if you want to bring your own furniture, but this requires prior approval from the management party. We are not responsible for granting consent, as this is at the discretion of the management party or the landlord. This is to prevent any damages caused by moving or bringing in furniture. If approved, you may be required to sign a liability contract.

Please note that some furniture may be attached to floors and walls and cannot be moved. Additionally, you are not allowed to make any adjustments to the accommodation, such as drilling holes in the walls. Appliances like personal washing machines, dryers, heaters, or fridges are not allowed.

Any costs related to removal, storage, or reinstallation of unauthorized items will be charged to the tenant. For further details or approval, please consult the management party directly.

Question 6

Is Registration At The Municipality Possible?

Accepted Answer

Registration is mandatory by Dutch law for all stays longer than 4 months, and therefore you are also obligated to register yourself as soon as possible when the contract enters into force. Kindly note this may be a different date than the contract signing date!

Dutch law does not require registration for any stays shorter than 4 months. For that reason, we explicitly exclude this possibility with short stay contracts (stays for four or less months). The main reason for this is that of the administrative hassle like taxes and the deregistration process. Therefore, short stay accommodations are often more favorable priced.

Find more information about registration on our blog

Question 7

When Will The Deposit Be Refunded?

Accepted Answer

The refund of your deposit is managed by the management company or the landlord, depending on the accommodation you are leasing. Typically, the deposit will be refunded a few weeks after the check-out process, once any necessary inspections or deductions are completed.

Please note that we do not handle the deposit refund process directly. Once your tenancy contract is concluded, you can coordinate with the management company or landlord regarding the refund details. They will inform you of the exact timing and any applicable deductions.

For further information or if you have specific questions about the refund, please reach out to the responsible party.

Question 8

What Is Included In The Rate?

Accepted Answer

The prices mentioned on our website are all including service costs (like furniture) and flat rate - unless indicated otherwise - based on a stay of one year. The price consists of the flat rate, furniture and service costs.

It is forbidden to rent out with a fixed all-in rental price. It is not allowed by law for agencies and landlords to make a profit on utility costs, as we try to be as transparent as possible, we have separated these costs. You can find more info regarding this here.

Question 9

What Is A Homestay a.k.a Live-In Accommodation?

Accepted Answer

Homestay a.k.a. Live-In accommodations are accommodations which are shared with the landlord. At a homestay accommodation, you have your private room or floor. Some homestay accommodations are suitable for couples or two persons, and other accommodations are for one person. Which situation is applicabe, will be mentioned in the advertisement.

The landlord can be a student, a family or a couple. With these accommodations, the house rules may differ from the standard house rules. As you will be living with the landlord, they can request different rules such as: taking shoes off before entering the accommodation, no showering after midnight because it will disturb the landlord or its family, no loud music after a certain time and so on.

More information about the landlord, house rules and requests are visible in the advertisement on our website or are available upon request.

About the renting procedure:

Regarding the tenancy period

Question 10

Can I Start The Booking Of Multiple Accommodations?

Accepted Answer

It's not common or advisable for tenants to fill out multiple forms, as each requires a one-time-payment. This can result in unnecessary expenses, especially since only one accommodation can be secured in the end. While some may choose to apply for several options, it's important to note that once the booking process begins, cancellations do not result in refunds.

You are welcome to apply for multiple accommodations, but please consider this policy before proceeding.

More information regarding the booking process and refund policy can be found here: How Does The Booking Process Work?