Question 1

Why Does Internationals In The Netherlands Require A Copy Of My Bank Card For Refunds?

Accepted Answer

In accordance with EU regulations and anti-money laundering practices, financial institutions or real estate agencies like ours must ensure that funds are transferred only to the rightful owner. To verify this, we require a copy of your bank card showing your name and IBAN clearly visible. This allows us to confirm that the name on the bank card matches the name associated with the provided bank account number.

If you prefer not to provide a copy of your bank card due to concerns about fraud or other reasons, we offer an alternative method. You can transfer a transaction of 0.01 euro cent to us from the specified bank account number. This allows us to verify the name associated with the bank account without needing to see your bank card.

For more information on the requirements for preventing money laundering and terrorist financing, please visit the Dutch government's website on the Prevention of Money Laundering and Financing of Terrorism: Frequently Asked Questions about WWFT.

Question 2

My Take-In Form Data Is Incorrect, What Can I Do?

Accepted Answer

Please ensure the accuracy of the information in your Take-In Form, as it is crucial for our automated processes. The details you provide will be automatically extracted and used to generate the tenancy agreement, and to send you important emails and signature requests.

Errors in details such as, but not limited to end-date, date of birth, document ID number, country of origin, email, or misspelled names cannot be manually edited on our side. In such cases, you will need to submit a new Take-In Form and pay the one-time fee again without a refund for the previous forms. Therefore, we strongly recommend thoroughly reviewing the Take-In Form before finalizing it to prevent unnecessary time and expenses.

If the error concerns the telephone number, we can adjust it for a service fee of 25 EUR.

For more information, refer to our General Terms and Conditions.

Why Our Terms Are Strict

Our terms are strict to ensure the accuracy of information from the start. Without these measures, we would likely face more incorrect forms, which would increase our workload significantly. Handling multiple corrections and refunds is a complex process, involving different departments such as sales, support, finance, and even legal. This could require dedicating a full-time staff member just to manage errors. Therefore, we stress the importance of double-checking all information during form submission, as we provide multiple reminders and confirmations to ensure you have every opportunity to submit the correct details.

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Question 3

What Is A Full Serviced Accommodation?

Accepted Answer

Our full serviced accommodations are designed to make your short stay as hassle-free as possible. Here’s how we simplify your experience:

Fully Furnished: No need to worry about buying, transporting, or selling furniture. Everything is ready for you.
Utilities Set Up: Internet, gas, water, and electricity are all set up and included.
24/7 Service Phone: For urgent needs, such as if you lock yourself out after a night out.
Regular Cleaning and Maintenance: To keep your living space clean and well-maintained.
Support Services: Assistance with registering, deregistering, applying for insurance, phone plans, and finding a local GP. We also provide guidance on settling in, such as local recommendations for dining and daily essentials.
Additional Essentials: Bedding, kitchen, cleaning, and laundry essentials are available upon request.

While most services are included, some additional requests, such as having your fridge stocked upon arrival, may incur extra fees.

Our goal is to make your short stay as effortless as possible, so you can focus on the experiences that matter. For more information about the utilities we offer and their associated costs, please reach out to us. Your comfort and convenience are our top priorities.

Question 4

When Will The Deposit Be Refunded?

Accepted Answer

The refund of your deposit is managed by the management company or the landlord, depending on the accommodation you are leasing. Typically, the deposit will be refunded a few weeks after the check-out process, once any necessary inspections or deductions are completed.

Please note that we do not handle the deposit refund process directly. Once your tenancy contract is concluded, you can coordinate with the management company or landlord regarding the refund details. They will inform you of the exact timing and any applicable deductions.

For further information or if you have specific questions about the refund, please reach out to the responsible party.

Question 5

Is There Bed Linen And Towels In My Accommodation?

Accepted Answer

Bed linen and towels are not included.

Question 6

Is It Possible To Stay For Only A Few Weeks?

Accepted Answer

Yes, the minimum rental period is 1 week. We provide short stay accommodations for a minimum period of at least one week. In that case, the advertised monthly rate will be calculated pro rate to the period you would like to stay but it might be subject to an additional fee because of the short stay.

Question 7

At What Date And Time Is The Pre-Check Out Scheduled?

Accepted Answer

Pre-checkouts are arranged by the management company or landlord, depending on the accommodation. They are typically scheduled between Monday to Thursday, around 2-4 weeks before the end of your stay.

While a pre-checkout is not mandatory, we highly recommend scheduling one to avoid any misunderstandings. This gives you the chance to ensure your accommodation is in the expected condition before the final check-out. Taking care of any necessary repairs or cleaning beforehand can help prevent potential fines or rent losses.

If you're unable to attend the pre-checkout at the scheduled time, please notify the management company at least 48 hours in advance by email or through your tenant portal. Failure to notify them or not attending without prior notice will result in a charge of €100 excluding VAT. per time.

Question 8

Is Registration At The Municipality Possible?

Accepted Answer

Registration is mandatory by Dutch law for all stays longer than 4 months, and therefore you are also obligated to register yourself as soon as possible when the contract enters into force. Kindly note this may be a different date than the contract signing date!

Dutch law does not require registration for any stays shorter than 4 months. For that reason, we explicitly exclude this possibility with short stay contracts (stays for four or less months). The main reason for this is that of the administrative hassle like taxes and the deregistration process. Therefore, short stay accommodations are often more favorable priced.

Find more information about registration on our blog

Question 9

Are All Accommodations Furnished?

Accepted Answer

All of our accommodations are furnished, unless stated otherwise in the advertisement on our website. If you want to bring your own furniture, please let us know before booking the accommodation, so we can check what can be arranged.

More information regarding bringing your own furniture, you can read here.

Question 10

Which Kind Of Accommodations Do You Provide?

Accepted Answer

We distinguish between five different types of accommodation; private bedrooms, semi-studios, studios, apartments, and houses. Understanding the distinctions between these, can help you make informed decisions when seeking the ideal residential space to meet your needs and lifestyle preferences.

Private Bedroom

A private bedroom refers to an individual room within a shared living arrangement, such as an apartment or house. It is designated for personal use and typically includes space for sleeping and storage. Private bedrooms can be rented separately in shared living arrangements, providing individuals with their own personal space while sharing common areas, such as the kitchen, living room, and bathroom, with other tenants.

Semi-Studio

A semi-studio is a residential unit that offers a combination of shared and private spaces. It typically includes a private bedroom and bathroom, while the kitchen and/or toilet (and/or other living areas) may be shared with other residents. Semi-studios are a popular option for those seeking a balance between privacy and affordability. Semi-studios are often favored by students who value privacy but are open to sharing common areas with like-minded individuals. It allows for a more social living environment while still providing a private bedroom for relaxation and study.

Studio

A studio apartment is a self-contained living space that typically features a single room encompassing the bedroom, living area, and kitchenette. It often has a separate bathroom. Studio apartments are designed to maximize space and offer a compact, all-in-one solution for individuals or couples. Studio apartments are generally suitable for use by an individual or a couple. Due to their limited size and layout, accommodating more than two people can be challenging.

Apartment

An apartment refers to a self-contained residential unit within a larger building or complex. It usually consists of multiple rooms, including private bedrooms, living areas, a kitchen, and one or more bathrooms.Apartments offer various advantages such as access to shared amenities, and often provide a convenient location close to urban centers, schools, and workplaces. They are suitable for individuals, couples, or groups of students, depending on the size and layout of the apartment.

House

A house is a freestanding residential structure typically designed to accommodate a single-family or multiple families. Houses feature separate rooms, including private bedrooms, living spaces, a kitchen, bathrooms, and often include outdoor spaces like gardens or yards. Living in a house offers more privacy and space compared to apartments or studios. It provides the opportunity for customization, gardening, and hosting social gatherings. Houses are suitable for groups who value privacy.