Question 1

Can I Sign The Tenancy Agreement For A SHH Partner Accommodation Without A Student Housing Hunter Service Agreement?

Accepted Answer

We partner with Student Housing Hunter (SHH) to facilitate the rental process for international students and expat for specific accommodations. Their monthly service fee is included in the advertised monthly price and covers various services provided by SHH, such as administrative support and the availability of the accommodation on behalf of the landlord.

SHH collaborates with landlords who agree to rent exclusively to international students under SHH conditions. As Internationals In The Hague (IITN), we can only offer these accommodations based on SHH’s conditions. Unfortunately, it is not possible to rent the housing without their fee, as it is an agreement between the landlord and Student Housing Hunter. Therefore, the monthly costs advertised on our listings includes both the rental cost and the services provided by SHH.

If you prefer to rent without an SHH Service Agreement, you can choose accommodations that do not display the orange ‘Welcome to NL Offer’ banner.

Question 2

Is It Required To Be a First-Year Student To Rent A "Welcome To NL" Offer?

Accepted Answer

No, it is not required to be a first-year student to rent a "Welcome To NL" offer.

While this offer is specifically designed in collaboration with Student Housing Hunter to support (first-year) students who often need extra assistance with securing housing and setting up essential services like insurance, bank accounts, and mobile phone subscriptions, it is still available to students who may need additional guidance, regardless of their year of study. If you are already in the Netherlands or not a first-year student but find yourself needing extra support, you can still take advantage of the "Welcome To NL" offer.

Question 3

How Does "The Welcome To NL" Booking Process Work?

Accepted Answer

Booking Process

The booking process consists of the following steps. These steps can be completed within a day, depending on how fast you respond.

Start Booking:

To initiate the booking process, click the 'start booking' button. You can find this button either on the general listing page under the accommodation or directly on the listing page of the specific accommodation. This will open the take-in form in a new tab.

Take-in Form (LINK):

Fill in the form through your web browser. By completing this form, neither you nor Internationals In The Netherlands is committing to any legal agreement. This form is for preliminary purposes only. At the end of the Take-In form, you will be requested to make a one-time payment. If booking as a group, ensure all members complete the form within 24 hours. Failure to do so may result in the contract being sent only to those who initiated the booking. For subsequent bookings, new forms may be required, and previous payments will not be refunded.
Your appointed guarantor will receive an email notifying them of their appointment as your guarantor.

General Terms & Conditions SHH:

Shortly after you complete the Take-In form, we will start validating the provided documents. In the meantime, you will receive an email with the service agreements from Student Housing Hunter (SHH).

Sign Service Agreement SHH:

You will receive the service agreement from SHH with a signing request. The prices mentioned are included in the advertised price shown on the website of IITN listings.

SHH Service Fee Payment:

The one-time payment fee requested by the agency for offering this accommodation to international students and expat through IITN is not included in the advertised price. Click here to read more about the SHH service fee. (LINK)

Draft Contract:

Once SHH informs IITN that the service agreement is signed and we have checked your provided documents and data, your tenancy agreement will be sent to you digitally. Read it carefully and if you agree with its contents, sign digitally.

Finalising:

Once the tenancy agreement is signed by you, the following steps need to be completed to finalize the contract:

Sign POA and Single User's Statement (if applicable):

You will receive a signing request for the Power of Attorney (POA) of SHH/Single User Statement (IITN).
By signing the POA, you authorize SHH/IITN to perform services on your behalf, including exchanging contact information and communicating with your management company or us.

Your Guarantor:

Your guarantor will receive a guarantor form to complete. Once the necessary documents are provided, they will receive a Guarantor Agreement for signing.

The Deposit:

The invoice and instructions for the payment will be received by email.

Signed Contract:

Once the above steps are completed, you will receive a signed copy of the tenancy agreement by email.

Rent Payment:

Upon completing the processing of your tenancy agreement in our system, you will promptly receive an invoice for the rent from the management party. As soon as we confirm the receipt of your rent payment in our bank account, we can proceed to schedule your check-in.

IMPORTANT NOTES:Click here to read the terms of cancellation and reimbursement (LINK)

You must finalize or cancel the booking within 72 hours after receiving the first agreement:

If the booking process is canceled by us before the 72 hours have expired (e.g., accommodation no longer available), the €85 one-time payment will be refunded within 14 business days after the cancellation.
If the booking process is canceled by you, no refund will be provided and the one-time payment will be collected on behalf of the landlord as administrative costs.

If your group does not complete and submit the take-in form within 24 hours, no refund will be provided if the accommodation is rented out after this time period.

Question 4

What Is The "Welcome To NL" Offer?

Accepted Answer

The "Welcome to NL" offer provides international students and expat with exclusive housing solutions and additional services, in partnership with Student Housing Hunter.

What services are included in the "Welcome to NL" offer?

The "Welcome to NL" offer includes the following services:

1. Coordination with the landlord: This involves communicating and working with the landlord to address any issues related to the rental property, such as lease agreements, maintenance, or any other landlord-tenant matters.

2. Furnishing process: This refers to overseeing or arranging the furnishing of the rental property, which could include selecting, purchasing, and placing furniture and other necessary items in the property.

3. Translation Support: We provide Dutch tenancy agreements and terms for legal reasons. Student Housing Hunter (SHH) can assist with translations to ensure you fully understand the terms. Please note that Dutch contracts remain legally binding.

4. Registration Support: Assistance with the registration process and support with tasks such as banking, finding a family doctor, obtaining a Dutch SIM card, etc. SHH also guides you through de-registration processes when necessary.

5. Additional Assistance: Apart from translation and registration support, the package may offer further assistance tailored to the needs of international students. For specific details, please refer to the Student Housing Hunter website.

Are there any additional costs associated with the "Welcome to NL" offer?

While the advertised price for the "Welcome to NL" offer includes the Student Housing Hunter fee, additional charges may still apply for furniture, utilities, internet, and other amenities. These costs are not included in the advertised price, on the IITN-website, and will be specified separately in the tenancy agreeement, as with regular offers. For an estimated breakdown of these extra charges, please visit our FAQ page here.

Question 5

My Take-In Form Data Is Incorrect, What Can I Do?

Accepted Answer

Please ensure the accuracy of the information in your Take-In Form, as it is crucial for our automated processes. The details you provide will be automatically extracted and used to generate the tenancy agreement, and to send you important emails and signature requests.

Errors in details such as, but not limited to end-date, date of birth, document ID number, country of origin, email, or misspelled names cannot be manually edited on our side. In such cases, you will need to submit a new Take-In Form and pay the one-time fee again without a refund for the previous forms. Therefore, we strongly recommend thoroughly reviewing the Take-In Form before finalizing it to prevent unnecessary time and expenses.

If the error concerns the telephone number, we can adjust it for a service fee of 25 EUR.

For more information, refer to our General Terms and Conditions.

Why Our Terms Are Strict

Our terms are strict to ensure the accuracy of information from the start. Without these measures, we would likely face more incorrect forms, which would increase our workload significantly. Handling multiple corrections and refunds is a complex process, involving different departments such as sales, support, finance, and even legal. This could require dedicating a full-time staff member just to manage errors. Therefore, we stress the importance of double-checking all information during form submission, as we provide multiple reminders and confirmations to ensure you have every opportunity to submit the correct details.

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