Question 1

Is Smoking Allowed At Your Accommodations?

Accepted Answer

Smoking inside the property is not allowed; this applies to both the common and private areas in the accommodation. Smoking is not only unhealthy, but leaves stains on the ceiling and walls.

Smoking is allowed in outside areas such as the garden or balcony.

Question 2

When Will The Deposit Be Refunded?

Accepted Answer

The refund of your deposit is managed by the management company or the landlord, depending on the accommodation you are leasing. Typically, the deposit will be refunded a few weeks after the check-out process, once any necessary inspections or deductions are completed.

Please note that we do not handle the deposit refund process directly. Once your tenancy contract is concluded, you can coordinate with the management company or landlord regarding the refund details. They will inform you of the exact timing and any applicable deductions.

For further information or if you have specific questions about the refund, please reach out to the responsible party.

Question 3

At What Date And Time Is The Pre-Check Out Scheduled?

Accepted Answer

Pre-checkouts are arranged by the management company or landlord, depending on the accommodation. They are typically scheduled between Monday to Thursday, around 2-4 weeks before the end of your stay.

While a pre-checkout is not mandatory, we highly recommend scheduling one to avoid any misunderstandings. This gives you the chance to ensure your accommodation is in the expected condition before the final check-out. Taking care of any necessary repairs or cleaning beforehand can help prevent potential fines or rent losses.

If you're unable to attend the pre-checkout at the scheduled time, please notify the management company at least 48 hours in advance by email or through your tenant portal. Failure to notify them or not attending without prior notice will result in a charge of €100 excluding VAT. per time.

Question 4

At What Date And Time Is The Check-Out Scheduled?

Accepted Answer

The check-out process is managed by the management company or the landlord, depending on the accommodation you are leasing. The check-out date and time are scheduled either as outlined in your tenancy contract or according to the schedule set by the responsible party.

Please note that we do not handle the check-out process directly. Once your contract is nearing its end, you can coordinate the check-out details with the management company or landlord. They will provide you with the necessary information regarding the date and time for your check-out.

For further information or if you have specific requests regarding your check-out, please reach out to the responsible party once your tenancy contract is concluded.

Question 5

Is Cleaning Included In The Rent?

Accepted Answer

Cleaning is included in some rental agreements. It depends on the accommodation. If it is included, it will be stated explicitly in the advertisement and in the contract.

Cleaning refers to surface cleaning of the indoor common area's which are reachable without the use of a ladder.

If you would like to have periodically cleaning or if you need any one-time cleaning done, you can book one with us. In this case, you can choose between a surface cleaning or a deep cleaning of different areas such as; common areas, bedroom(s), garden etc.

Question 6

Is Registration At The Municipality Possible?

Accepted Answer

Registration is mandatory by Dutch law for all stays longer than 4 months, and therefore you are also obligated to register yourself as soon as possible when the contract enters into force. Kindly note this may be a different date than the contract signing date!

Dutch law does not require registration for any stays shorter than 4 months. For that reason, we explicitly exclude this possibility with short stay contracts (stays for four or less months). The main reason for this is that of the administrative hassle like taxes and the deregistration process. Therefore, short stay accommodations are often more favorable priced.

Find more information about registration on our blog

Question 7

Can I Change The Email Address The Invoices Are Sent To?

Accepted Answer

Yes, it is possible to receive the invoices on another e-mail address, upon request in your tenant portal.

If you are experiencing any issues with your e-mail provider you can also find the invoices in your tenant portal.

Question 8

Is A Proof Of Payment Sufficient To Arrange The Check-In?

Accepted Answer

Yes, a proof of payment is sufficient, but only if the payment has been received before the check-in.

We do not handle the check-in process directly. Depending on the accommodation you are leasing, the management party or landlord is responsible for scheduling the check-in. If the payment is not reflected in the bank account at the time of your check-in, the check-in will not be able to proceed, and a no-show fee may be charged.

To avoid any inconvenience, we recommend ensuring payment is confirmed before the check-in is scheduled by the management party or landlord. This will prevent you from being left in front of closed doors after traveling.

The decision to proceed with the check-in is in the hands of the responsible party, and we strongly advise notifying us, Internationals In The Netherlands once your payment has been made.

Question 9

Is A Pre-Check-Out Mandatory?

Accepted Answer

No, a pre-check-out is not mandatory. However, it is highly recommended as it allows the appropriate party to inspect the accommodation and provide guidance on any necessary cleaning or repairs before your final check-out.

If you are confident that everything is in good condition, you may choose to proceed directly with the check-out. However, without a pre-check-out, any issues found during the final check-out cannot be corrected, which may result in additional costs.

For further details, we advise reaching out to the correct party responsible for your accommodation.

Question 10

Do I Need To Be Present At The Check-In Or Check-Out?

Accepted Answer

You are required to be present at both the check-in and check-out, as these processes are managed by the management company or the landlord, depending on the accommodation you are leasing. Your presence ensures that all necessary documentation is completed, and the property is inspected for any damages or issues.

If you are unable to be present, please inform the responsible party in advance so they can provide further instructions or details. Alternatively, you can notify us, and we will coordinate with the responsible party on your behalf. We will ensure that you receive the necessary guidance for the process.

For any specific questions or concerns regarding your check-in or check-out, please reach out to the responsible party.