Question 1

Why Is The Advertisement I Have Seen Before Not Available On Your Website?

Accepted Answer

If you cannot find the accommodation which you have seen earlier, it means it is currently unavailable. All our available accommodations are published on our website under listings. If you cannot find the accommodation you saw before, it means it is currently not available.

Once an accommodation becomes unavailable, the status of it will be changed to Rented Out but the accommodation still remains visible on our website.

Question 2

Is There Bed Linen And Towels In My Accommodation?

Accepted Answer

Bed linen and towels are not included.

Question 3

How Long Can I Stay?

Accepted Answer

The duration of your stay is determined by the specific accommodation you wish to rent. Each accommodation listing provides information on the allowed length of stay. While some accommodations allow for a stay of 5 months, others require a commitment of 12 months. Please note that all stays are fixed and cannot be extended. This policy is in place to encourage housing market turnover. For further details on contract terms and termination possibilities, please refer to the relevant information provided by the management party.

Question 4

We Want To Book An Apartment As A Group. What If We All Have A Different Arrival Date?

Accepted Answer

When booking an apartment as a group, you will receive one rental agreement. The contract's start date and rent payment apply to the entire group.

The check-in will be conducted by the management party or the landlord with the entire group or at least one group member on behalf of the group. Once the check-in takes place, it is not possible to offer a rent reduction for any individual group member, as managing the presence of each member separately is not feasible.

Keys will be handed over during the check-in to the entire group or the designated group member. The management party or the landlord cannot manage late arrivals of individual members or provide discounts for them.

Question 5

Do I Need To Pay A Security Deposit For Booking My Accommodation?

Accepted Answer

The deposit is a standard security fee that has to be paid when booking your accommodation.

The deposit equals to twice the flat rate rent for both independent accommodations (whole apartments or houses) and dependent accommodations (rooms). The flat rate is not the advertised price, but always less than the advertised price. The deposit will be refunded within two weeks after the contract end date if everything is in order with the accommodation, keys are returned, i/a deregistration evidence has been provided and other contractual obligations have been met.

Question 6

Can I, As A Parent, Rent Student Housing For My Child Who Is An International Student?

Accepted Answer

No, you cannot rent student housing using your details and have your child live there. The student needs to fill in their own take-in form with their own details. As a parent, you are allowed to be the guarantor. This means that all details must be provided by the student tenant, including their email address. You may fill in your details as a parent in the guarantor section. If we find that the take-in form is not filled in correctly, we will reject it. Any attempt to provide false information may result in the denial of renting with us, as it will be considered fraudulent activity.

Please note that no refund will be provided if we discover that false information or fraud has been committed.

Question 7

How Can I Rent Accommodation If I Am Under 18 Years Old?

Accepted Answer

You must be at least 18 years old to rent with us. However, if you are under 18, you can rent only if one of your parents provides a signed declaration and acts as the guarantor throughout the rental period.

The process is as follows:

For group rentals (e.g., apartments): All tenants aged 18 or older must sign the tenancy agreement.
For single accommodations (e.g., rooms or studios), this step is not required.
The deposit is paid.
A service fee of €250 (excluding VAT) is paid for preparing and processing the parental declaration.
The parental declaration is manually sent out.
The parent signs the declaration.
The parent signs the tenancy agreement on behalf of the minor.

To process the parental declaration, we need the following details:

Parent:

First name(s)
Last name
Phone number
Email address

Make sure all details are provided to avoid delays in processing your application.

Question 8

Can You Reserve An Accommodation For Me?

Accepted Answer

We work on a first-come, first-served basis which means that the first person who signs the rental agreement and meets the financial obligations gets the room. We do not reserve or hold accommodations. However, if the accommodation is available per an earlier date than the date the accommodation has been booked by you, reservation costs will be invoiced to you. The reservation costs can vary between €125 - €200 per week for a room, or €325 - €500 per week for a self contained accommodation like an apartment or house. Please contact us to inquire about the possibilities.

E.G: I signed a contract with the starting date of 1 November but I will not check-in until the 1st of January. How much will I be paying?

Kindly note that when calculating the weeks, the results will always be rounded up.

E.G: 27 days divided by 7 = 4 weeks.

Question 9

At What Date And Time Is The Check-In Scheduled?

Accepted Answer

Check-ins are available on Monday, Tuesday, Wednesday and Thursday.

The check-in process is managed by the management company or the landlord, depending on the accommodation you are leasing. While we cannot directly handle the check-in, you can inform us of your preferred three move-in dates. We will forward these options to the responsible party for consideration, but please note that the final approval is always subject to their availability and approval.

Once your contract is finalized, the management company or landlord will provide you with the confirmed check-in date and time.

For further information or if you have specific requests regarding your check-in, please reach out to the responsible party.

Please note: The planning department is closed on business days from 3 PM.

Question 10

Can I Start My Contract On A Later Date Than The Advertised Availability Date?

Accepted Answer

It is not possible to start your contract on a later date than the date which is mentioned in the advertisement. However, it is possible to check-in on a later date than the starting date of the contract.