Question 1

Can I Start My Contract On A Later Date Than The Advertised Availability Date?

Accepted Answer

It is not possible to start your contract on a later date than the date which is mentioned in the advertisement. However, it is possible to check-in on a later date than the starting date of the contract.

Question 2

I Would Like To Book A 'Student Housing Consult'.

Accepted Answer

The housing market is overwhelmed at this moment. The accommodations are booked before you know it, and before you know it, the new schoolyear is already starting.

If you need any help with housing or understanding your rights as a tenant, you can book a 'Student Housing Consult'. The hourly rate for this consult is 150 EUR., and it is possible to bring along up to 3 other people. The starting rate is one hour, even if you stay less than one hour. After this hour, you will be charged per 15 minutes (e.g. 22 min will be charged as 30 min).

Anything regarding finding housing and rental law can be discussed during this 'Student Housing Consult'. Depending on your topics, you will be having your consult with our lawyer, specialised in rental law or with our 'student housing specialist & educator avoiding scams on the rental market and tenancy law'.

Find some examples of the discussable topics here: 'How To Find Student Housing On A Budget' or 'Student Housing Laws And Regulations'. You can choose and mix the topics for the 'Student Housing Consult'.

E-mail to help@shth.nl to book your 'Student Housing Consult'.

Question 3

When Will The Deposit Be Refunded?

Accepted Answer

The refund of your deposit is managed by the management company or the landlord, depending on the accommodation you are leasing. Typically, the deposit will be refunded a few weeks after the check-out process, once any necessary inspections or deductions are completed.

Please note that we do not handle the deposit refund process directly. Once your tenancy contract is concluded, you can coordinate with the management company or landlord regarding the refund details. They will inform you of the exact timing and any applicable deductions.

For further information or if you have specific questions about the refund, please reach out to the responsible party.

Question 4

Why Is The Contract And Other Documents All In Dutch?

Accepted Answer

As per Dutch law, we are required to provide the tenancy agreement and T&C in Dutch. While an English version is optional, we do not offer this due to potential legal implications. Our company is considered a professional party under Dutch law, and any translation mistakes could be misleading. Since some terms and conditions do not translate easily, we have decided to provide the documents only in Dutch to avoid any confusion or errors.

We understand that not everything might be clear or easy to understand for non-Dutch speaking individuals. To assist you, we suggest the following options:

Use Google Translate to help with the translation.
Ask someone you know to help you understand the content.
Contact us directly via WhatsApp for assistance with translating specific unclear parts.
Or ask ChatGPT for help with translations or explanations.

You can always reach out to us with any questions regarding the contract and its appendixes. We are more than happy to answer your queries and can even schedule a call to discuss any specific concerns you may have about the tenancy agreement.

We hope this clarifies why the contract and other documents are in Dutch. Please do not hesitate to contact us if you need further assistance.

Question 5

At What Date And Time Is The Pre-Check Out Scheduled?

Accepted Answer

Pre-checkouts are arranged by the management company or landlord, depending on the accommodation. They are typically scheduled between Monday to Thursday, around 2-4 weeks before the end of your stay.

While a pre-checkout is not mandatory, we highly recommend scheduling one to avoid any misunderstandings. This gives you the chance to ensure your accommodation is in the expected condition before the final check-out. Taking care of any necessary repairs or cleaning beforehand can help prevent potential fines or rent losses.

If you're unable to attend the pre-checkout at the scheduled time, please notify the management company at least 48 hours in advance by email or through your tenant portal. Failure to notify them or not attending without prior notice will result in a charge of €100 excluding VAT. per time.

Question 6

At What Date And Time Is The Check-Out Scheduled?

Accepted Answer

The check-out process is managed by the management company or the landlord, depending on the accommodation you are leasing. The check-out date and time are scheduled either as outlined in your tenancy contract or according to the schedule set by the responsible party.

Please note that we do not handle the check-out process directly. Once your contract is nearing its end, you can coordinate the check-out details with the management company or landlord. They will provide you with the necessary information regarding the date and time for your check-out.

For further information or if you have specific requests regarding your check-out, please reach out to the responsible party once your tenancy contract is concluded.

Question 7

Can I Extend My Contract?

Accepted Answer

Unfortunately, it is not possible to stay longer than your end date stated in your contract. However, if there are any other accommodations available which you are interested in, feel free to apply to those.

Question 8

Is Registration At The Municipality Possible?

Accepted Answer

Registration is mandatory by Dutch law for all stays longer than 4 months, and therefore you are also obligated to register yourself as soon as possible when the contract enters into force. Kindly note this may be a different date than the contract signing date!

Dutch law does not require registration for any stays shorter than 4 months. For that reason, we explicitly exclude this possibility with short stay contracts (stays for four or less months). The main reason for this is that of the administrative hassle like taxes and the deregistration process. Therefore, short stay accommodations are often more favorable priced.

Find more information about registration on our blog

Question 9

Do I Need To Be Present At The Check-In Or Check-Out?

Accepted Answer

You are required to be present at both the check-in and check-out, as these processes are managed by the management company or the landlord, depending on the accommodation you are leasing. Your presence ensures that all necessary documentation is completed, and the property is inspected for any damages or issues.

If you are unable to be present, please inform the responsible party in advance so they can provide further instructions or details. Alternatively, you can notify us, and we will coordinate with the responsible party on your behalf. We will ensure that you receive the necessary guidance for the process.

For any specific questions or concerns regarding your check-in or check-out, please reach out to the responsible party.

Question 10

Can I Check-In On An Earlier/Later Date Than The Starting Date Of The Contract?

Accepted Answer

The earliest possible check-in date is the starting date of your contract. Check-ins are always scheduled on the contract start date to ensure a fair and smooth process. If you need to arrange a later check-in, this may be possible, but it is subject to availability. Please notify us in advance via email before your scheduled check-in.

Please note that we do not handle the check-in process ourselves. Check-ins are managed by the management company or the landlord, depending on the accommodation you are leasing. Once your tenancy contract is finalized, you can obtain further details directly from the responsible party.

For more information, please visit: https://faq.iitn.nl/faqs/at-what-date-and-time-is-the-check-in-scheduled