Question 1

Is Cleaning Included In The Rent?

Accepted Answer

Cleaning is included in some rental agreements. It depends on the accommodation. If it is included, it will be stated explicitly in the advertisement and in the contract.

Cleaning refers to surface cleaning of the indoor common area's which are reachable without the use of a ladder.

If you would like to have periodically cleaning or if you need any one-time cleaning done, you can book one with us. In this case, you can choose between a surface cleaning or a deep cleaning of different areas such as; common areas, bedroom(s), garden etc.

Question 2

Is Smoking Allowed At Your Accommodations?

Accepted Answer

Smoking inside the property is not allowed; this applies to both the common and private areas in the accommodation. Smoking is not only unhealthy, but leaves stains on the ceiling and walls.

Smoking is allowed in outside areas such as the garden or balcony.

Question 3

Is My Data Safe With IITN?

Accepted Answer

We are GDPR compliant, and we do not store personal data on our servers.

What is GDPR?

GDPR is a regulation in EU law on data protection and privacy in the EU.

The applications and databases we use are GDPR compliant. The applications and databases use a variety of measures to comply with the GDPR:

Data processing agreements
Data Protection Officers
2 Factor Authentication (2FA)
Employee Access Restriction
Regularly maintained systems
Encryption when sending or receiving data
Encryption in databases at rest
Data is regularly backed up to a separate, isolated location and encrypted

You can read our privacy policy here

Question 4

What is a Single User's Statement?

Accepted Answer

A single user's statement is a formal declaration in which you, as a signatory, agree to adhere to the statutes, conduct rules, and household regulations of the Home Owners Association (VvE). By signing this statement, you acknowledge your commitment to abide by these guidelines and contribute to the harmonious management and operation of the association. It is necessary to agree to these rules because the accommodation you are booking is part of the VvE, and these conditions are also included in the rental agreement.

Question 5

Are All Accommodations Furnished?

Accepted Answer

All of our accommodations are furnished, unless stated otherwise in the advertisement on our website. If you want to bring your own furniture, please let us know before booking the accommodation, so we can check what can be arranged.

More information regarding bringing your own furniture, you can read here.

Question 6

Is A Proof Of Payment Sufficient To Arrange The Check-In?

Accepted Answer

Yes, a proof of payment is sufficient, but only if the payment has been received before the check-in.

We do not handle the check-in process directly. Depending on the accommodation you are leasing, the management party or landlord is responsible for scheduling the check-in. If the payment is not reflected in the bank account at the time of your check-in, the check-in will not be able to proceed, and a no-show fee may be charged.

To avoid any inconvenience, we recommend ensuring payment is confirmed before the check-in is scheduled by the management party or landlord. This will prevent you from being left in front of closed doors after traveling.

The decision to proceed with the check-in is in the hands of the responsible party, and we strongly advise notifying us, Internationals In The Netherlands once your payment has been made.

Question 7

Is There Somewhere I Can Store My Bike?

Accepted Answer

This varies as no accommodation is the same. It is only allowed to store a bike in a designated area such as a garden, barn, or storage. This area should be reachable without bringing your bike into or through the accommodation itself. And if needed the bike can be stored on the street with a good lock. Check with the specific advertisement in question if there is any designated area to store your bike.

Question 8

Can I Extend My Contract?

Accepted Answer

Unfortunately, it is not possible to stay longer than your end date stated in your contract. However, if there are any other accommodations available which you are interested in, feel free to apply to those.

Question 9

Is A Pre-Check-Out Mandatory?

Accepted Answer

No, a pre-check-out is not mandatory. However, it is highly recommended as it allows the appropriate party to inspect the accommodation and provide guidance on any necessary cleaning or repairs before your final check-out.

If you are confident that everything is in good condition, you may choose to proceed directly with the check-out. However, without a pre-check-out, any issues found during the final check-out cannot be corrected, which may result in additional costs.

For further details, we advise reaching out to the correct party responsible for your accommodation.

Question 10

How Can I Set Up A Partnership With Internationals In The Netherlands?

Accepted Answer

Our main focus lies on welcoming international students and expat in The Netherlands and to ensure them a pleasant stay. If you think you have anything to contribute in this matter, we'd love to hear from you!

You can e-mail to help@shth.nl or call +31705680807