FAQs directory
What is a Single User's Statement?
You have signed the tenancy agreement for the accommodation and received a request to sign the Single User's Statement.
What Is A Valid Bank Statement?
When filling out the guarantor form, you are asked to provide a bank statement to verify both your bank account and financial stability.
What Is Included In The Rate?
I am very interested in a few of your accommodations but I want to know what is included in the price.
What Is The "Soft Landing Package" Offer?
You're are interested in understanding what the "Soft Landing Package* offer entails.
What Is The Definition Of An Expat And A Young Professional In The Netherlands?
How do expats and young professionals differ in work arrangements and long-term plans?
What Is Your Zero Tolerance Policy?
I got informed that my booking was cancelled and you were referring to a 'zero tolerance policy', what does that mean?
What Kind Of Mattresses Are You Using?
What kind of mattresses are there in the accommodations?
What Payment Methods Are Accepted?
I do not have a Dutch bank account, is it possible to pay in cash?
When Is The Deadline For The First-Term Rent Payment?
When should I make the first-term rent payment after completing my booking?
When Will The Deposit Be Refunded?
I had my Check-out 5 days ago, but I did not receive my deposit yet.