Question 1

Can Two People Stay In One Room?

Accepted Answer

In general, two (or more) people can't stay in one room unless otherwise mentioned in the advertisement.

Question 2

Can I Visit Your Office So You Can Help Me Find Accommodation Or So You Can Answer Some Of My Questions?

Accepted Answer

We represent landlords, and therefore don't require any agency fees from the (prospective) tenants.

It would be very inefficient if every person who is looking for housing would come to our office, and, not forget to mention, it would increase the workload whilst we do not get paid for this service. We would not be able to do our work properly as we would never have enough capacity to provide this kind of service to every person, free of charge.

Therefore, we always recommend you to take a look at our listings: https://studenthousingthehague.com/listings/ and contact us, preferably by sending as one e-mail because our inbox would be flooded if everyone would send a contactform for 5-10 different accomodations. As we have (ofcourse) many templates with loads of information and have our booking process automated, this works very efficient for us.

If you have any questions, please send them by e-mail to us so we can send you the proper FAQ to answer them or we can schedule a call to discuss them. This works the most efficient for both parties.

For a faster response, you can also reach out to us via WhatsApp at +31705680807.

If you wish to visit us for advise or help with finding housing, you can book a 'Student Housing Consult'. More info regarding that can be found here: 'I Would Like To Book A 'Student Housing Consult'.

Question 3

I Would Like To Book A 'Student Housing Consult'.

Accepted Answer

The housing market is overwhelmed at this moment. The accommodations are booked before you know it, and before you know it, the new schoolyear is already starting.

If you need any help with housing or understanding your rights as a tenant, you can book a 'Student Housing Consult'. The hourly rate for this consult is 150 EUR., and it is possible to bring along up to 3 other people. The starting rate is one hour, even if you stay less than one hour. After this hour, you will be charged per 15 minutes (e.g. 22 min will be charged as 30 min).

Anything regarding finding housing and rental law can be discussed during this 'Student Housing Consult'. Depending on your topics, you will be having your consult with our lawyer, specialised in rental law or with our 'student housing specialist & educator avoiding scams on the rental market and tenancy law'.

Find some examples of the discussable topics here: 'How To Find Student Housing On A Budget' or 'Student Housing Laws And Regulations'. You can choose and mix the topics for the 'Student Housing Consult'.

E-mail to help@shth.nl to book your 'Student Housing Consult'.

Question 4

How Can I Set Up A Partnership With Internationals In The Netherlands?

Accepted Answer

Our main focus lies on welcoming international students and expat in The Netherlands and to ensure them a pleasant stay. If you think you have anything to contribute in this matter, we'd love to hear from you!

You can e-mail to help@shth.nl or call +31705680807

Question 5

When Will The Deposit Be Refunded?

Accepted Answer

The refund of your deposit is managed by the management company or the landlord, depending on the accommodation you are leasing. Typically, the deposit will be refunded a few weeks after the check-out process, once any necessary inspections or deductions are completed.

Please note that we do not handle the deposit refund process directly. Once your tenancy contract is concluded, you can coordinate with the management company or landlord regarding the refund details. They will inform you of the exact timing and any applicable deductions.

For further information or if you have specific questions about the refund, please reach out to the responsible party.

Question 6

Is It Possible To Stay For Only A Few Weeks?

Accepted Answer

Yes, the minimum rental period is 1 week. We provide short stay accommodations for a minimum period of at least one week. In that case, the advertised monthly rate will be calculated pro rate to the period you would like to stay but it might be subject to an additional fee because of the short stay.

Question 7

At What Date And Time Is The Check-Out Scheduled?

Accepted Answer

The check-out process is managed by the management company or the landlord, depending on the accommodation you are leasing. The check-out date and time are scheduled either as outlined in your tenancy contract or according to the schedule set by the responsible party.

Please note that we do not handle the check-out process directly. Once your contract is nearing its end, you can coordinate the check-out details with the management company or landlord. They will provide you with the necessary information regarding the date and time for your check-out.

For further information or if you have specific requests regarding your check-out, please reach out to the responsible party once your tenancy contract is concluded.

Question 8

At What Date And Time Is The Pre-Check Out Scheduled?

Accepted Answer

Pre-checkouts are arranged by the management company or landlord, depending on the accommodation. They are typically scheduled between Monday to Thursday, around 2-4 weeks before the end of your stay.

While a pre-checkout is not mandatory, we highly recommend scheduling one to avoid any misunderstandings. This gives you the chance to ensure your accommodation is in the expected condition before the final check-out. Taking care of any necessary repairs or cleaning beforehand can help prevent potential fines or rent losses.

If you're unable to attend the pre-checkout at the scheduled time, please notify the management company at least 48 hours in advance by email or through your tenant portal. Failure to notify them or not attending without prior notice will result in a charge of €100 excluding VAT. per time.

Question 9

Why Is The Contract And Other Documents All In Dutch?

Accepted Answer

As per Dutch law, we are required to provide the tenancy agreement and T&C in Dutch. While an English version is optional, we do not offer this due to potential legal implications. Our company is considered a professional party under Dutch law, and any translation mistakes could be misleading. Since some terms and conditions do not translate easily, we have decided to provide the documents only in Dutch to avoid any confusion or errors.

We understand that not everything might be clear or easy to understand for non-Dutch speaking individuals. To assist you, we suggest the following options:

Use Google Translate to help with the translation.
Ask someone you know to help you understand the content.
Contact us directly via WhatsApp for assistance with translating specific unclear parts.
Or ask ChatGPT for help with translations or explanations.

You can always reach out to us with any questions regarding the contract and its appendixes. We are more than happy to answer your queries and can even schedule a call to discuss any specific concerns you may have about the tenancy agreement.

We hope this clarifies why the contract and other documents are in Dutch. Please do not hesitate to contact us if you need further assistance.

Question 10

Can I Extend My Contract?

Accepted Answer

Unfortunately, it is not possible to stay longer than your end date stated in your contract. However, if there are any other accommodations available which you are interested in, feel free to apply to those.