Question 1

Do I Need To Be Present At The Check-In Or Check-Out?

Accepted Answer

You are required to be present at both the check-in and check-out, as these processes are managed by the management company or the landlord, depending on the accommodation you are leasing. Your presence ensures that all necessary documentation is completed, and the property is inspected for any damages or issues.

If you are unable to be present, please inform the responsible party in advance so they can provide further instructions or details. Alternatively, you can notify us, and we will coordinate with the responsible party on your behalf. We will ensure that you receive the necessary guidance for the process.

For any specific questions or concerns regarding your check-in or check-out, please reach out to the responsible party.

Question 2

Is Cleaning Included In The Rent?

Accepted Answer

Cleaning is included in some rental agreements. It depends on the accommodation. If it is included, it will be stated explicitly in the advertisement and in the contract.

Cleaning refers to surface cleaning of the indoor common area's which are reachable without the use of a ladder.

If you would like to have periodically cleaning or if you need any one-time cleaning done, you can book one with us. In this case, you can choose between a surface cleaning or a deep cleaning of different areas such as; common areas, bedroom(s), garden etc.

Question 3

Is Registration At The Municipality Possible?

Accepted Answer

Registration is mandatory by Dutch law for all stays longer than 4 months, and therefore you are also obligated to register yourself as soon as possible when the contract enters into force. Kindly note this may be a different date than the contract signing date!

Dutch law does not require registration for any stays shorter than 4 months. For that reason, we explicitly exclude this possibility with short stay contracts (stays for four or less months). The main reason for this is that of the administrative hassle like taxes and the deregistration process. Therefore, short stay accommodations are often more favorable priced.

Find more information about registration on our blog

Question 4

Can I Check-In On An Earlier/Later Date Than The Starting Date Of The Contract?

Accepted Answer

The earliest possible check-in date is the starting date of your contract. Check-ins are always scheduled on the contract start date to ensure a fair and smooth process. If you need to arrange a later check-in, this may be possible, but it is subject to availability. Please notify us in advance via email before your scheduled check-in.

Please note that we do not handle the check-in process ourselves. Check-ins are managed by the management company or the landlord, depending on the accommodation you are leasing. Once your tenancy contract is finalized, you can obtain further details directly from the responsible party.

For more information, please visit: https://faq.iitn.nl/faqs/at-what-date-and-time-is-the-check-in-scheduled

Question 5

Is There Somewhere I Can Store My Bike?

Accepted Answer

This varies as no accommodation is the same. It is only allowed to store a bike in a designated area such as a garden, barn, or storage. This area should be reachable without bringing your bike into or through the accommodation itself. And if needed the bike can be stored on the street with a good lock. Check with the specific advertisement in question if there is any designated area to store your bike.

Question 6

What Is Included In The Rate?

Accepted Answer

The prices mentioned on our website are all including service costs (like furniture) and flat rate - unless indicated otherwise - based on a stay of one year. The price consists of the flat rate, furniture and service costs.

It is forbidden to rent out with a fixed all-in rental price. It is not allowed by law for agencies and landlords to make a profit on utility costs, as we try to be as transparent as possible, we have separated these costs. You can find more info regarding this here.

Question 7

What Are The Extra Fees With Apartments/Studio's For Stays Shorter Than Twelve Months?

Accepted Answer

All stays shorter than twelve months are subject to additional fees

The following rates and price plans apply to the rental periods of Independent Living Accommodations (ILA) such as whole apartments.

All additional fees are processed monthly

Short stay accommodations:

4 months: + €165,00 p/m
3 months: + €198,00 p/m
2 months: + €264,00 p/m
1 month: + €393,00
less than 1 month: + €792,00

Long stay accommodations:

12 months: the standard rate as mentioned in the advertisement
11 months: + €39,00 p/m
10 months: + €53,00 p/m
9 months: + €66,00 p/m
8 months: + €82,00 p/m
7 months: + €99,00 p/m
6 months: + €115,00 p/m
5 months: + €148,00 p/m

Question 8

Is a Check-In Necessary?

Accepted Answer

Yes, a check-in is legally required. The responsible party for the accommodation will conduct the check-in, show you the accommodation, and explain everything you need to know. This is also an opportunity to register the condition of the accommodation before you move in. They will take notes on whether everything is present, functional, and if there are any issues. If any problems are found, they will try to resolve them immediately or as soon as possible.

You will also receive the keys during the check-in. Please note that entering the accommodation before the check-in inspection is not allowed.

Question 9

Is A Proof Of Payment Sufficient To Arrange The Check-In?

Accepted Answer

Yes, a proof of payment is sufficient, but only if the payment has been received before the check-in.

We do not handle the check-in process directly. Depending on the accommodation you are leasing, the management party or landlord is responsible for scheduling the check-in. If the payment is not reflected in the bank account at the time of your check-in, the check-in will not be able to proceed, and a no-show fee may be charged.

To avoid any inconvenience, we recommend ensuring payment is confirmed before the check-in is scheduled by the management party or landlord. This will prevent you from being left in front of closed doors after traveling.

The decision to proceed with the check-in is in the hands of the responsible party, and we strongly advise notifying us, Internationals In The Netherlands once your payment has been made.

Question 10

Is A Pre-Check-Out Mandatory?

Accepted Answer

No, a pre-check-out is not mandatory. However, it is highly recommended as it allows the appropriate party to inspect the accommodation and provide guidance on any necessary cleaning or repairs before your final check-out.

If you are confident that everything is in good condition, you may choose to proceed directly with the check-out. However, without a pre-check-out, any issues found during the final check-out cannot be corrected, which may result in additional costs.

For further details, we advise reaching out to the correct party responsible for your accommodation.