At What Date And Time Is The Check-Out Scheduled?
The end of my contract is near but I don't know when my check-out will be scheduled.
Why Is The Contract And Other Documents All In Dutch?
I received a tenancy agreement, but it is all Dutch. Can I get an English translation of the contract?
Is There Somewhere I Can Store My Bike?
I have purchased a bike as cycling is a common mode of transport in the Netherlands. Is there any designated area to store my bike?
Can I Check-In On An Earlier/Later Date Than The Starting Date Of The Contract?
My tenancy agreement starts on 1 September but I am already in The Hague on 23 August. Can I check-in earlier?
Can I Change The Email Address The Invoices Are Sent To?
I would like to receive the invoices on another email address, is that possible?
What Kind Of Mattresses Are You Using?
What kind of mattresses are there in the accommodations?
Is a Check-In Necessary?
I am arriving late, and I am probably going to be tired, is it possible for me just to pick up the key and enter the accommodation?
Do I Need To Be Present At The Check-In Or Check-Out?
I have a check-in at a specific date and time, but something came in between. I do not want to move the appointment, so can I let somebody else come instead?
Is A Pre-Check-Out Mandatory?
I am checking out anytime soon, do I need to do a pre-check-out?
Is A Proof Of Payment Sufficient To Arrange The Check-In?
I have paid the first-month rent and provided you with a proof of payment. Can we schedule the check-in?