Helpdesk - Student Housing The Hague FAQ and service requests.

Q: What Kind Of Mattresses Are You Using?

The mattresses we provide have the following features: A minimum of 7 comfort zones Are at least 18 cm high Have at least 500 pocket springs per m2 (if it is a pocket spring mattress) The size of the mattress is at least 90 cm x 200 cm Can hold a weight up to 120 kilos Some accommodations have better and bigger mattresses All of the mattresses we provide are cleaned by a professional & certified cleaning service after every stay

Q: Can I Change The Email Address The Invoices Are Sent To?

Yes, it is possible to receive the invoices on another e-mail address, upon request in your tenant portal. If you are experiencing any issues with your e-mail provider you can also find the invoices in your tenant portal.