Question 1

Can I Bring My Own Furniture Into  The Accommodation?

Accepted Answer

It is negotiable if you want to bring your own furniture, but this requires prior approval from the management party. We are not responsible for granting consent, as this is at the discretion of the management party or the landlord. This is to prevent any damages caused by moving or bringing in furniture. If approved, you may be required to sign a liability contract.

Please note that some furniture may be attached to floors and walls and cannot be moved. Additionally, you are not allowed to make any adjustments to the accommodation, such as drilling holes in the walls. Appliances like personal washing machines, dryers, heaters, or fridges are not allowed.

Any costs related to removal, storage, or reinstallation of unauthorized items will be charged to the tenant. For further details or approval, please consult the management party directly.

Question 2

Can You Reserve An Accommodation For Me?

Accepted Answer

We work on a first-come, first-served basis which means that the first person who signs the rental agreement and meets the financial obligations gets the room. We do not reserve or hold accommodations. However, if the accommodation is available per an earlier date than the date the accommodation has been booked by you, reservation costs will be invoiced to you. The reservation costs can vary between €125 - €200 per week for a room, or €325 - €500 per week for a self contained accommodation like an apartment or house. Please contact us to inquire about the possibilities.

E.G: I signed a contract with the starting date of 1 November but I will not check-in until the 1st of January. How much will I be paying?

Kindly note that when calculating the weeks, the results will always be rounded up.

E.G: 27 days divided by 7 = 4 weeks.

Question 3

What Payment Methods Are Accepted?

Accepted Answer

Once you book an accommodation with us, you will be provided different ways to pay the deposit, the rent and other additional services throughout the tenancy. In short, we accept the following payment methods:

SEPA Bank transfer (FREE)
iDeal (FREE)
Bancontact (FREE)
Credit cards (4.2% charge)

SEPA Bank transfer is one of the most straight forward possibilities. Kindly note to take into account the right bank account number and the attn. of the transaction. This information is always mentioned in the contract and invoice.

Non-European bank accounts

Kindly note that if you try to transfer an amount from a non-IBAN (non-European) bank account, your bank and other intermediate banks will most probably deduct transfer fees from the amount sent. This will result in a lower amount received by us, and you will need to supplement the amount due. For that reason, we do not advise you to transfer funds directly to our bank account from a non-European bank account.

iDeal is a payment method which is very popular in The Netherlands and all the Dutch banks are connected to. The invoices provided also contain an automatic payment link through iDeal, which makes transferring funds seamlessly.

Bancontact is a popular Belgium payment method which is supported by almost all the Belgium banks.

Credit cards we accept: Visa, MasterCard, JCB, UnionPay, Discover and American Express. If you want to pay an amount with your credit card, a non-refundable processing fee of 4.2% of the total amount is applicable to the transaction.

All transaction fees are to be paid by the tenant

Under no circumstances do we accept cash payments

Question 4

At What Date And Time Is The Check-In Scheduled?

Accepted Answer

Check-ins are available on Monday, Tuesday, Wednesday and Thursday.

The check-in process is managed by the management company or the landlord, depending on the accommodation you are leasing. While we cannot directly handle the check-in, you can inform us of your preferred three move-in dates. We will forward these options to the responsible party for consideration, but please note that the final approval is always subject to their availability and approval.

Once your contract is finalized, the management company or landlord will provide you with the confirmed check-in date and time.

For further information or if you have specific requests regarding your check-in, please reach out to the responsible party.

Please note: The planning department is closed on business days from 3 PM.

Question 5

Are All Accommodations Furnished?

Accepted Answer

All of our accommodations are furnished, unless stated otherwise in the advertisement on our website. If you want to bring your own furniture, please let us know before booking the accommodation, so we can check what can be arranged.

More information regarding bringing your own furniture, you can read here.

Question 6

Can I Start My Contract On A Later Date Than The Advertised Availability Date?

Accepted Answer

It is not possible to start your contract on a later date than the date which is mentioned in the advertisement. However, it is possible to check-in on a later date than the starting date of the contract.

Question 7

Is My Data Safe With IITN?

Accepted Answer

We are GDPR compliant, and we do not store personal data on our servers.

What is GDPR?

GDPR is a regulation in EU law on data protection and privacy in the EU.

The applications and databases we use are GDPR compliant. The applications and databases use a variety of measures to comply with the GDPR:

Data processing agreements
Data Protection Officers
2 Factor Authentication (2FA)
Employee Access Restriction
Regularly maintained systems
Encryption when sending or receiving data
Encryption in databases at rest
Data is regularly backed up to a separate, isolated location and encrypted

You can read our privacy policy here

Question 8

How Long Can I Stay?

Accepted Answer

The duration of your stay is determined by the specific accommodation you wish to rent. Each accommodation listing provides information on the allowed length of stay. While some accommodations allow for a stay of 5 months, others require a commitment of 12 months. Please note that all stays are fixed and cannot be extended. This policy is in place to encourage housing market turnover. For further details on contract terms and termination possibilities, please refer to the relevant information provided by the management party.

Question 9

We Want To Book An Apartment As A Group. What If We All Have A Different Arrival Date?

Accepted Answer

When booking an apartment as a group, you will receive one rental agreement. The contract's start date and rent payment apply to the entire group.

The check-in will be conducted by the management party or the landlord with the entire group or at least one group member on behalf of the group. Once the check-in takes place, it is not possible to offer a rent reduction for any individual group member, as managing the presence of each member separately is not feasible.

Keys will be handed over during the check-in to the entire group or the designated group member. The management party or the landlord cannot manage late arrivals of individual members or provide discounts for them.

Question 10

Why Is The Advertisement I Have Seen Before Not Available On Your Website?

Accepted Answer

If you cannot find the accommodation which you have seen earlier, it means it is currently unavailable. All our available accommodations are published on our website under listings. If you cannot find the accommodation you saw before, it means it is currently not available.

Once an accommodation becomes unavailable, the status of it will be changed to Rented Out but the accommodation still remains visible on our website.